Terms of Service

1. Acceptance of Terms

By accessing or using the MCC Systems OS platform ("Service") provided by MCC Operation Systems ("Company", "we", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all users, including administrators, team members, and portal users.

2. Description of Service

MCC Systems OS is an AI-powered field service management platform providing work order management, scheduling, invoicing, inventory tracking, fleet management, communication tools, customer portals, and related business operations software. The Service is provided as a cloud-based subscription (SaaS).

3. Account Registration

• You must provide accurate, complete, and current registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must be at least 18 years old to create an account

4. Subscription & Payment

The Service is offered on a monthly or annual subscription basis. All prices are in Canadian Dollars (CAD) unless otherwise stated.

• Subscription fees are billed in advance on a recurring basis
• Additional users beyond your plan's included users are billed at $49/user/month
• Add-on features are billed separately as indicated in your subscription
• All fees are non-refundable except as required by law
• We reserve the right to modify pricing with 30 days' notice

5. Your Data

You retain all rights to your business data entered into the Service. We do not claim ownership of your data. You grant us a limited license to process, store, and display your data solely for the purpose of providing the Service.

You may export your data at any time. Upon account termination, we will retain your data for 30 days before permanent deletion. See our Privacy Policy for full details on data handling.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to other accounts or systems
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to transmit malware, spam, or harmful content
• Resell or redistribute the Service without written authorization
• Exceed reasonable usage limits that may impact other users
• Use automated scripts to access the Service without permission

7. Third-Party Integrations

The Service integrates with third-party services (QuickBooks, Helcim, Stripe, RingCentral, Samsara, etc.). Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability, accuracy, or practices of third-party services.

8. AI Features

The Service includes AI-powered features (AI Assistant, Marketing Autopilot, Sales Autopilot, etc.). AI-generated content is provided for informational purposes and should be reviewed before use. We do not guarantee the accuracy of AI-generated outputs. You are responsible for reviewing and approving all AI-generated content before it is sent to customers or published.

9. Service Level Agreement

We target 99.9% uptime for the Service, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 24 hours in advance when possible. Enterprise plan customers receive an SLA-backed uptime guarantee with service credits for qualifying downtime.

10. Limitation of Liability

To the maximum extent permitted by law, MCC Operation Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate your account immediately if you violate these terms. Upon termination, your right to use the Service ceases immediately, and your data will be retained for 30 days before deletion.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the applicable province. Any disputes shall be resolved through binding arbitration or in the courts of the applicable Canadian jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through the Service or via email. Your continued use of the Service after changes take effect constitutes acceptance of the modified terms.

14. Contact

For questions about these Terms, please contact: