Privacy Policy

1. Introduction

MCC Operation Systems ("MCC Systems", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform (the "Service"). We are a Canadian company and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, company name, and billing information.

Business Data

Information you input into the platform including customer records, work orders, invoices, estimates, employee data, inventory records, and communications.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, IP address, and device information.

Location Data

With your consent, we collect GPS data for time clock verification, fleet tracking, route optimization, and map-based features.

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process transactions and send billing communications
• To provide AI-powered features (operations assistant, marketing autopilot, sales autopilot)
• To send you service-related notifications and updates
• To provide customer support and respond to inquiries
• To improve and optimize the Service
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. Data Sharing & Third Parties

We share your data only with third-party services that are essential to providing the Service:

• Payment Processing: Helcim, Stripe — for processing payments securely
• Accounting: QuickBooks Online — when you enable two-way sync
• Communication: RingCentral, Twilio, Brevo, OneSignal — for SMS, email, and push notifications
• Fleet Tracking: Samsara, Geotab — when you enable fleet integration
• AI Services: Google Gemini — for AI-powered features
• Maps: Google Maps — for map builder and route optimization

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including AES-256 encryption for data at rest, TLS 1.3 encryption for data in transit, role-based access controls, audit logging, and regular security assessments. Our payment processing is PCI DSS compliant through our partners Helcim and Stripe.

6. Data Retention

We retain your business data for as long as your account is active. Upon account cancellation, we retain data for 30 days before permanent deletion, unless a longer retention period is required by law. You may request data export at any time.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for data collection (subject to contractual obligations)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Cookies & Tracking

We use essential cookies for authentication and session management. We use analytics cookies to understand how the Service is used and improve performance. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: