Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") governs your use of the MCC Systems OS platform. By using the Service, you agree to comply with this policy. Violation of this AUP may result in suspension or termination of your account.

2. Permitted Use

You may use the Service for:

• Managing field service operations, work orders, and dispatching
• Customer relationship management and communication
• Employee scheduling, time tracking, and payroll management
• Inventory management and procurement
• Financial management including estimates, invoices, and payments
• Fleet management and GPS tracking of company vehicles
• Document management and digital forms
• Marketing and customer engagement (in compliance with CASL)

3. Prohibited Activities

You shall NOT use the Service to:

• Store, transmit, or process data that violates any applicable law or regulation
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to other accounts or systems
• Send unsolicited commercial communications in violation of CASL
• Scrape, data-mine, or reverse-engineer any part of the Service
• Use the Service for surveillance or monitoring of individuals without lawful consent
• Store sensitive personal data beyond what is necessary for legitimate business purposes (e.g., social insurance numbers, health records) unless explicitly authorized
• Share login credentials or allow unauthorized persons to access your account
• Impersonate another user, person, or entity
• Use the GPS tracking features to monitor employees outside of working hours without explicit consent
• Circumvent any security measures, access controls, or usage limits

4. Data Responsibilities

As an account holder, you are responsible for:

• Ensuring all personal data entered into the Service is collected with appropriate consent
• Maintaining the accuracy and currency of data stored in the platform
• Implementing appropriate access controls within your organization (role-based permissions)
• Training your team on proper data handling and privacy practices
• Promptly notifying MCC Systems of any suspected security breaches or unauthorized access
• Complying with all applicable privacy legislation (PIPEDA, provincial laws) regarding data you process through the Service

5. GPS & Location Tracking

The Service includes GPS and location tracking features for time clock verification, fleet management, and route optimization. If you enable these features, you are responsible for: (a) obtaining informed consent from employees before enabling tracking; (b) clearly communicating what data is collected and how it is used; (c) limiting tracking to working hours only; and (d) complying with applicable employment and privacy laws regarding employee monitoring.

6. Communication Features

When using the Service's SMS, email, or push notification features, you must comply with Canada's Anti-Spam Legislation (CASL) and any applicable laws. This includes obtaining proper consent before sending commercial electronic messages and providing a functioning unsubscribe mechanism. See our CASL Compliance Guide for details.

7. Resource Usage

You agree not to use the Service in a manner that could impair its performance or availability for other users. This includes excessive API calls, bulk data operations outside of designated tools, or automated processes that create unreasonable load on our systems. Rate limits and usage thresholds are defined in your subscription plan.

8. Enforcement

MCC Systems reserves the right to investigate suspected violations of this AUP. If a violation is confirmed, we may: (a) issue a warning; (b) temporarily suspend access; (c) permanently terminate the account; or (d) take legal action if warranted. We will endeavor to provide notice before taking action except in cases of imminent harm or legal obligation.

9. Contact