Run Every Job From Start to Finish
Work orders, smart dispatch, crew scheduling, route optimization, time tracking, safety checks, recurring jobs, approval queues, warranty workflows, and 9+ more — everything your operations team needs in one place.
Everything in Operations
Deep dive into every capability. Built for real-world field service operations.
Work Order Management
Create, assign, and track work orders with custom statuses, priorities, and service types. Attach photos, documents, material calculations, and notes. Full lifecycle from request through completion.
Platform screenshot — coming soon
Smart Scheduling & Dispatch
Visual dispatch board with drag-and-drop scheduling. See crew availability, skill sets, and locations. Auto-suggest optimal crew assignments based on proximity and capability.
Platform screenshot — coming soon
Route Optimization
Plan efficient routes for field crews. Minimize drive time, maximize job completion. Route stop ordering ensures crews follow the most efficient path.
Platform screenshot — coming soon
Time Clock & Shifts
GPS-verified clock in/out with shift management. Track hours per job, per crew member, per day. Overtime calculation and timesheet approval workflows.
Platform screenshot — coming soon
Safety Checks & Inspections
Digital safety checklists with photo evidence, timestamp verification, and GPS location tagging. Create custom inspection templates for any scenario — vehicle pre-trip, site arrival, equipment checks, WHMIS compliance, and toolbox talks.
Platform screenshot — coming soon
Recurring Jobs
Set up repeating work orders — weekly, bi-weekly, monthly, seasonal, or custom intervals. Auto-dispatch and auto-invoice on completion.
Platform screenshot — coming soon
Work Order Types & Templates
Define custom work order types per service line (repair, install, inspection, recurring service). Each type has its own required fields, materials, default crew, and SLA — eliminating manual setup on every job.
Platform screenshot — coming soon
Work Order Review & Sign-off
Manager-level review queue for completed work orders before invoicing. Catches missing photos, time discrepancies, materials variance — protects margin and customer trust.
Platform screenshot — coming soon
Approval Queue
Multi-step approvals for quotes, change orders, vendor bills, expense reimbursements. Routed by amount/role with full audit trail. Mobile-first so approvals never block the field.
Platform screenshot — coming soon
Pathways — Visual Workflow Builder
Drag-and-drop visual workflow builder with 17+ automation triggers. Set up "if estimate sent → wait 3 days → send follow-up SMS" without writing code. Replaces 4-5 separate automation tools.
Platform screenshot — coming soon
Memberships & Service Plans
Sell monthly/quarterly/annual service plans with auto-billing, included visits, member-only pricing, and renewal reminders. Recurring revenue without the spreadsheet.
Platform screenshot — coming soon
Repairs & Warranty Workflow
Full warranty lifecycle: claim intake (public form + API), customer auto-matching, 24h/72h escalation, photo-upload portals, status webhooks. Built end-to-end in the platform.
Platform screenshot — coming soon
Workflow Map Visualizer
See your entire operational pipeline on one map: leads → estimates → work orders → invoices → warranty. Spot bottlenecks. Reassign in one click. Never lose a job in the cracks.
Platform screenshot — coming soon
Crew Tablet & Yard Tablet Modes
Purpose-built tablet UIs for field crews and yard staff. Crew Tablet shows today's routes + check-offs + photos. Yard Tablet handles material pickup, equipment check-out, and load-out logging.
Platform screenshot — coming soon
Service Request Intake
Customers (or your website) submit service requests via web form, customer portal, or API. Auto-classified by urgency, auto-routed to the right team, auto-converted to work orders once approved.
Platform screenshot — coming soon
Project Templates
Reusable project templates with default tasks, materials, crew assignments, and timeline. Spin up a new multi-week build in under 60 seconds. Standardize how your best projects are run.
Platform screenshot — coming soon
Shift Builder & Policies
Build complex shift schedules: rotating, split, on-call, overnight. Enforce policies: max consecutive days, mandatory breaks, union compliance. Auto-detect conflicts before publishing.
Platform screenshot — coming soon
Companion AI Assistant
Floating AI chat on every dashboard page. Knows your customers, work orders, schedule, SOPs. Ask: "How many quotes did Mike send?" "Draft a follow-up for invoice 1042." "What's the warranty on the Jones job?" It just answers.
Platform screenshot — coming soon
The Operations Workflow
See how it all connects end-to-end.
Request
Customer submits request via portal, phone, email, or API
Schedule
Dispatcher assigns crew, sets date, optimizes route
Dispatch
Crew receives mobile notification with job details
Execute
Crew clocks in, completes checklist, logs materials
Review
Manager reviews completion, validates photos & time
Complete
Customer signs off, invoice auto-generated, warranty registered
Ready to Transform Your Operations?
See operations in action with a personalized demo of MCC Systems OS.