Phone system, SMS gateway, email server, team chat, marketing platform. Most contractors pay $300-$500/month for these stitched together. We bake all five into one inbox — tied to every customer and work order.
Estimated monthly spend most contractors pay BEFORE switching to MCC Systems:
| RingCentral / 8x8 phone system | $50–$80 / user / mo |
| Mailchimp / Constant Contact | $50–$200 / mo |
| Twilio SMS gateway | $30–$100 / mo |
| Slack / MS Teams (paid) | $8–$15 / user / mo |
| Zapier (to glue it all together) | $30–$100 / mo |
| All of it, included in your MCC Systems plan | $0 extra |
RingCentral users still pay RingCentral their fee — but you don\u2019t need a separate dialer/CRM/marketing tool.
Each tied to the same customer record + work order context.
One inbox for calls, SMS, email, push.
No more flipping between three apps. Every customer conversation — across every channel — lives in one threaded view, tied to the customer record. Your whole team sees the same history, in real time.
Enterprise calling, baked in.
Inbound + outbound calling from the dashboard. Click-to-call any customer record. Auto-recording with searchable transcripts. Voicemail-to-text. Call routing and IVR. Replaces a $50/user-per-month phone system.
A receptionist that never sleeps.
Configure your inbound IVR (interactive voice response) tree: press 1 for sales, 2 for support, 3 for emergencies. Routes to the right team member based on time of day, on-call schedule, or skill. Voicemail-to-text + auto-task creation.
Emails from "you@yourcompany.ca", not us.
Hook up your own Gmail / Google Workspace / Microsoft 365 / SMTP. Every notification, estimate, invoice, and reminder ships from your domain. Customers never see "noreply@mccsys.ca". Custom signatures, templates, merge fields — full control.
Text from your business number. At scale.
Send appointment reminders, status updates, payment links, and follow-ups via SMS. Two-way conversations land in the unified inbox. Bulk SMS for marketing. Compliance built in (TCPA opt-out, quiet-hours respect).
Like Slack — but inside your CRM.
Internal team chat with channels, DMs, file sharing, mentions. Every message is tied to the same customer + work order context as the rest of the dashboard. No more "what was that customer's address?" in 4 places.
The right alert. The right person. The right moment.
Native PWA push notifications: new work orders, schedule changes, emergency dispatches, payment received, customer reply. Per-user notification preferences. Routes around individual user availability (on-call/off-call).
Every call analysed automatically.
AI transcribes every call, scores sentiment, extracts objections, and writes a follow-up task with the next step. New team members learn from your best closers. Sales managers see exactly what works.
Drip campaigns. Reactivations. Reviews.
Trigger-based drip campaigns: new lead → 5-touch nurture sequence. Inactive customer 90+ days → reactivation offer. Job completed → Google review request 3 days later. All automated, all branded.
Communication features vs Jobber + ServiceTitan
| Feature | MCC Systems | Jobber | ServiceTitan |
|---|---|---|---|
| Unified inbox (calls + SMS + email) | Yes | — | Limited |
| Click-to-call from CRM | Yes | — | Yes |
| Call recording + transcription | Included | add-on $$ | add-on $$ |
| IVR auto-attendant | Included | — | add-on $$$ |
| AI sentiment + objection extraction | Included | — | — |
| Branded email from your domain | Yes | Limited | Yes |
| Two-way SMS in unified inbox | Yes | Limited | Yes |
| Team chat (Slack-like) | Included | — | — |
| Marketing drip campaigns | Included | add-on $$ | add-on $$ |
Source: public pricing pages + feature documentation as of Feb 2026. Add-on pricing varies.
Because nobody wants a TCPA lawsuit or a CASL fine.
Auto opt-out handling, consent tracking, quiet-hours enforcement (9pm–9am).
Express + implied consent tracking. Unsubscribe links on every marketing email.
Data stays in Canada. Audit trails on every customer communication.
For tenants serving EU customers — DPA, data-residency controls, right-to-erasure.
Save $300–$500/mo, eliminate 4-5 tool subscriptions, and never lose a conversation again.