Question 1

Do I need a credit card to start?

Accepted Answer

No. Starter, Professional, and Enterprise plans all begin with a 14-day free trial — no credit card required. You only enter payment details when you decide to keep going.

Question 2

Can I switch plans later?

Accepted Answer

Yes. Upgrade or downgrade at any time from your billing settings. We pro-rate the difference so you only pay for what you use.

Question 3

How is pricing structured for multiple users?

Accepted Answer

Each plan includes a base number of users (Starter: 3, Professional: 10, Enterprise: 25, Platform: unlimited). Additional users are $15/user/month on Professional and below. Enterprise and Platform plans include unlimited users.

Question 4

Which payment processors do you support?

Accepted Answer

Helcim (recommended for Canadian businesses), Stripe (international), and built-in cheque/cash entry. We also support QuickBooks Payments via integration.

Question 5

Where is my data hosted? Is it secure?

Accepted Answer

All customer data is hosted on Canadian-based infrastructure with daily encrypted backups, point-in-time recovery, TLS 1.3 in transit, and AES-256 at rest. Role-based access control with full audit trail. PIPEDA-aware practices throughout.

Question 6

Can I import data from my existing software?

Accepted Answer

Yes. Free CSV imports for customers, sites, services, work orders, invoices, and inventory. Switching from Jobber, ServiceTitan, or Housecall Pro? Our team handles a guided migration including history, typically within 1 business day.

Question 7

How does the QuickBooks integration work?

Accepted Answer

Two-way sync. Customers, invoices, payments, and items flow between MCC Systems and QuickBooks Online automatically every 15 minutes (or trigger manually).

Question 8

Do you offer onboarding & training?

Accepted Answer

Every plan includes guided onboarding. Professional and above get 1-on-1 setup calls, dedicated training sessions, and a Customer Success Manager.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts. Monthly cancels at the end of the billing period. Annual gets a pro-rated refund. Data stays exportable for 90 days after cancellation.

Question 10

Is the platform mobile-friendly?

Accepted Answer

Yes — fully PWA-installable. Works offline for crews in the field, captures photos with auto-stamped GPS + timestamp overlay, supports tablet and phone form factors.

Question 11

How does AI Operations Assistant work?

Accepted Answer

The AI assistant has 35+ tools that can take real actions on your behalf — create work orders, dispatch crews, send estimates, look up customers, generate reports. Built on Gemini and runs inside your tenant with full RBAC enforcement.

Question 12

What integrations are available?

Accepted Answer

QuickBooks, Stripe, Helcim, RingCentral, Twilio, SendGrid, Google (Calendar/Gmail/Maps/Reviews), Meta, OneSignal push, Samsara fleet GPS, Geotab, and more — 16+ in total. Plus webhooks for everything else.

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